At KeyWe, privacy is a core part of how we build our property discovery platform. This Privacy Policy explains how KEYWE SERVICES LLP ("KeyWe", "we", "us" or "our") collects, uses, stores, shares and protects personal data when you use our website, mobile application, web application and related services (collectively, the "Platform"). We aim to make property discovery more relevant while keeping your information protected and using it responsibly. By using the Platform, you acknowledge this Privacy Policy and the processing of your personal data as described here, subject to applicable law.
1. Who We Are
KEYWE SERVICES LLP
Privacy Email: support@keywe.app
Website: www.keywe.app
2. Personal Data We May Collect
Depending on how you use the Platform, we may collect account information like name, phone number, email address, property preferences, interaction information, device and technical information, location information where you permit it, communications, and limited transaction-related information necessary to provide requested services. Where you communicate with KeyWe or a developer through the Platform, we may process information relating to those interactions. Where calls, video calls or other communications are recorded, we will provide appropriate notice and obtain consent where required by applicable law.
3. Property Preferences
For personalized discovery, we may collect preferred locations, budget range, property type, configuration, preferred area, buying purpose, lifestyle preferences, possession preferences and other preferences you voluntarily provide. KeyWe may receive limited information relating to a property interaction, booking request or other transaction where necessary to provide a requested service, administer an offer or operate the Platform. KeyWe does not ordinarily process payment card or banking information unless specifically required for a KeyWe-provided service.
4. How We Collect Data
We may collect personal data directly from you, when you create an account, search or browse properties, save a property, submit an enquiry, request a site visit, communicate with a developer, use cookies or SDKs, use your device, interact with participating developers, or through public, regulatory and other lawful sources.
5. Why We Use Personal Data
We may process personal data for the following purposes:
- To create and manage accounts.
- To provide property discovery and search.
- To provide personalized recommendations.
- To facilitate site visits and communications.
- To connect you with developers when you request interaction.
- To provide notifications and requested services.
- To improve security, prevent fraud and abuse.
- To analyze and improve Platform performance and features.
- To comply with legal and regulatory requirements.
6. Developer Sharing
Where you choose to interact with a particular developer, KeyWe may share relevant information necessary for that developer to respond, such as your name, contact information, project of interest, relevant preferences and requested appointment details.
KeyWe does not sell your personal data to developers. Developers may separately process information under their own privacy practices.
7. Recommendations and Profiling
KeyWe may analyze your stated preferences and interactions to understand which properties may be relevant to you. This may affect search ranking, recommendations, content and notifications. Recommendations are intended to assist discovery and do not constitute legal, financial, investment or professional advice.
8. AI and Automated Systems
KeyWe may use artificial intelligence, machine learning and automated systems to improve search, generate recommendations, understand property information, personalize content, assist property discovery, improve user experience and detect spam, fraud or abuse. AI-generated results may contain errors and should be independently verified for material decisions.
9. Communications
We may send service-related communications such as OTPs, account notifications, appointment confirmations, site-visit reminders, requested property information, developer responses and security alerts. Promotional communications will be subject to applicable consent and communication preferences.
10. Cookies and Similar Technologies
KeyWe may use cookies, SDKs, pixels, local storage and similar technologies to keep you signed in, remember preferences, understand Platform usage, improve performance, personalize experiences, measure engagement and detect fraud and abuse. You may manage cookies through your browser or device settings. Disabling certain technologies may affect some Platform functionality.
11. Analytics
We may use analytics to understand navigation, feature usage, property views, search patterns, performance, technical errors and engagement trends. Analytics may use aggregated or de-identified information where appropriate.
12. Data Sharing
Personal data may be shared where reasonably necessary with participating developers, service providers such as cloud hosting, communications, analytics, support and security providers, legal or regulatory authorities where required, and parties involved in a corporate transaction, subject to applicable law.
13. We Do Not Sell Your Personal Data
KeyWe does not sell your personal data as a standalone commercial product. Where you choose to interact with a developer, information may be shared with that developer to fulfil your request.
14. Data Retention
We retain personal data only for as long as reasonably necessary for providing the Platform, maintaining accounts, providing requested services, meeting legal requirements, resolving disputes, preventing fraud and maintaining business records. When no longer required, information will be deleted, anonymized or otherwise disposed of in accordance with applicable law and our retention practices.
15. Data Security
KeyWe uses reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, disclosure and destruction. No internet-based service can guarantee absolute security. You should protect your account credentials and notify us promptly of suspected unauthorized access.
16. Your Data Rights
Subject to applicable law, you may have rights relating to access, correction, updating, withdrawal of consent, deletion or erasure where applicable, nomination, grievance redressal and other rights available under applicable data-protection law.
Requests may be submitted to support@keywe.app. We may verify your identity before processing a request.
17. Withdrawal of Consent
Where processing is based on consent, you may withdraw consent through mechanisms made available by KeyWe. Withdrawal does not affect processing lawfully carried out before withdrawal. Certain services may no longer be available where required data or consent is withdrawn.
18. Children's Data
KeyWe does not knowingly permit children below 18 years of age to create accounts for property discovery or purchase-related services. If you believe a child has provided personal data to KeyWe, contact us so that we can take appropriate action in accordance with applicable law.
19. Third-Party Websites and Services
The Platform may contain links to third-party websites, applications or services. KeyWe is not responsible for third-party privacy practices. Please review their privacy policies before providing personal data.
20. International Data Processing
Personal data may be processed or stored using infrastructure located in India or other jurisdictions, subject to applicable law and any restrictions or requirements applicable to cross-border transfers.
21. Changes to this Privacy Policy
We may update this Privacy Policy periodically. The updated version will be published with a revised “Last Updated” date. Where required by law, appropriate notice or consent will be provided.
22. Contact Us
For questions about this Privacy Policy or your personal data:
KEYWE SERVICES LLP
Privacy Email: support@keywe.app
Website: www.keywe.app